Refund Policy

HOW CAN I CANCEL MY ORDER?
Before the order is shipped to your location, you will receive a confirmation call from our distributors. If you wish to cancel the order or part of it you can do so on call prior to delivery.

In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.

Note: Returns will not be accepted under the following conditions:

     •  Product is damaged due to misuse/overuse
     •  Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
       •   Serial Number is tampered
     •  Product is used or altered
     •  If request is initiated after days of order delivery.

HOW LONG DOES THE RETURN PROCESS TAKE?
Pick-up of the product will be done within 5-7 days of you raising a return request. Please keep the product ready and our delivery partner will arrive for pick-up with necessary documentation.

HOW DO I INITIATE A RETURN?
Write to us on anker.online@navco.com.ph the details of whom will be available on the invoice provided.

The return policy is as below:

     •  Products once delivered can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged.
     •  We will be unable to process returns in the following cases:
     •  Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.       •  Product is damaged due to misuse/mishandling.
     •  Product is used or altered by customer If request is initiated after 5 business days from date of delivery

HOW CAN I TRACK MY RETURN STATUS?
Once we have received your returned order, we'll take the necessary action and we'll update you through email.

WHEN AND HOW CAN I GET A REFUND?

     •  In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
     •  In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified.
     •  Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order.
     •  For COD orders, please mention your bank account details for crediting the refund amount.

CAN I RETURN PART OF MY ORDER?
Yes. A return can be created at an item level. You can initiate a return/replacement/refund for any individual item by following the process mentioned under:- This process can be done with few simple steps:

Step 1: Within days of receiving the order, follow one of the following steps: Contact our Customer Support team via email on anker.online@navco.com.ph

 Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.

Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Please Note: Returns will not be accepted under the following conditions: Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged Product is damaged due to misuse/mishandling Product is used or altered by customer If request is initiated after 5 business days from date of delivery If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

HOW WILL I GET REFUNDED FOR THE RETURNED ORDERS AND HOW LONG WILL THIS PROCESS TAKE PLACE?

     •  In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
     •  In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified.
     •  Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order.
     •  For COD orders, please mention your bank account details for crediting the refund amount